People Insight

People Insight helps you find users who match a precise set of conditions. It is useful when the question is about an audience, not just about raw event volume. Instead of asking how many times something happened, you can ask which users match the pattern you care about.

Typical use cases include:

• users who allowed push but never purchased,

• users in a segment who also match a profile attribute,

• users who performed one behavior but not another.

This makes People Insight especially useful when you want to turn analysis into action. Once the right users are identified, you can inspect them, tag them, export them, or reuse the result in later targeting work.

Use this page when you want to answer questions such as:

• Which users match a specific behavioral pattern?

• Which audience should I tag or export?

• How can I combine profile, segment, and behavior conditions?

Build the query

Click the + button to start defining the audience. From there, you can add one or more conditions that describe the users you want to find.

A good query usually starts simple. Begin with the most important rule, review the result, and then add more conditions only if you need a narrower audience.

Add conditions

Use Add Condition to define the rules users must match. Available condition types include:

• Push Permission

• Segment

• Tag

• Profile

• Behavior

Each condition adds another layer to the audience definition. For example, you can combine Push Permission with Behavior to find users who are reachable but have not completed an important action yet.

Group conditions with logic

Use Add Group when you need a more complex rule set. Groups let you combine conditions with logical operators such as:

• and

• or

For example, you can find users who are in Segment A and also have push permission enabled. You can also create a broader rule, such as users who are in Segment A or Segment B, while still requiring a shared profile condition across both groups.

This structure becomes important when one audience definition includes several valid paths. Grouping keeps the logic readable and reduces the chance of building a query that is broader or narrower than intended.

Run the search

After setting the conditions, click Find. The result shows the users or unique devices that match your query.

This output is useful for campaign targeting, churn investigation, audience validation, and data exploration.

For example, if you are investigating low conversion, you can use People Insight to isolate users who opened the app, received push, but never purchased. That gives you a practical audience to inspect or retarget.

Tag matching users

Use the circular arrow icon to create a tag from the result set. This is useful when you want to reuse the same audience later in messaging or reporting. It also saves time when the same logic will be used repeatedly across teams.

Export the result

You can export the matched users for offline analysis. Supported export choices include identifiers such as:

• External ID

• Email

• MSISDN

• Mobile Advertiser ID

Choose the identifiers that best fit your operational need. For example, External ID may work best for analytics reconciliation, while Email or MSISDN may be more useful for operational follow-up outside the platform.

Best practices

Start with the smallest set of conditions that answers the question. Group logic carefully before running large queries, because one misplaced operator can change the result more than expected.

Use tags when the same audience will be reused, and export when you need deeper analysis outside the panel. This keeps People Insight both analytical and operational, instead of limiting it to one-time query work.