Netmera User Guide
Netmera Docs
  • ⚡Netmera User Guide
  • What's New?
  • Beginner's Guide to Netmera
    • Introduction to Netmera
    • Integrating Netmera
    • App Dashboard
    • Design Guide
    • Troubleshooting and Support
    • FAQs
    • Your Feedback
  • Terms to Know
  • Guided Videos
  • Messages
    • About Push Notifications
    • Mobile Push
      • Creating a Mobile Push
        • Define Message Type: Setup
        • Define Message Content: What
          • Advanced iOS Settings
        • Define the Audience: Who
        • Define Campaign Schedule: When
        • Test and Send: GO!
      • Elements of Push Notifications
      • Message Categories
      • Personalized Messages
      • Button Sets
      • Define Segment
      • Add Custom Sounds
      • Add Image or Video to Push Notifications
      • Banner, Carousel, Slider and Product Discovery Additional Notes
    • SMS
      • SMS Onboarding
      • Creating an SMS campaign
      • Message Categories
    • Email
      • Email Onboarding
        • Upload Email List
        • IYS (İleti Yönetim Sistemi)
        • Email Integrations
        • Email Delivery Onboarding
      • How to Create a Mail Template
      • Sending a Mail Campaign
        • Step 1: Setup
        • Step 2: What
        • Step 3: Who
        • Step 4: When
    • Automated Messages
    • Transactional Messages
    • Geofence Messages
    • Push A/B Testing
    • FTP Push & Data Transfer
    • Multi-Language Push
    • Recall Campaigns
    • Netmera AI Text Generator
  • Mobile In-App
    • Mobile In-App / Widget
      • Start Creating
        • Customize Components
          • Spin to Win
          • Custom Button Deeplinks
        • Assign Click Actions
      • Publish
      • Analyze
  • Web Tools
    • About Web Tools
    • Web Push
      • Creating a Web Push Campaign
      • Mobile Web Push for iOS
      • Message Categories
      • Personalized Messages
      • Button Sets
      • Define Segment
      • Tags / Upload User List
      • Fancy Box Setup
    • Web Transactional Push
      • Web Transactional Push Deeplink
    • Web Pop-Up / Widget
      • Start Creating
        • Customize Components
          • Spin to Win
        • Assign Click Actions
      • Publish
      • Analyze
    • Web Feedback Button
      • Create a New Web Feedback Button
        • How to Customize Widgets
        • Adding Click Action
    • Web Personalization
      • Web Personalization Dashboard
      • Create a New Experience
        • Setup and Rules
        • Creating Experiences
  • Web Analytics
  • Customer Journeys
    • Journeys
      • Setup
      • Entry Rules
      • Audience
      • Build Journey
        • Journey Components
          • State
          • Branch
          • Action
      • Launch
      • Journey Analytics
      • Journey Examples
        • Action-Based Engagement Journey
  • Customer Data
    • About Customer Data
    • Profile Attributes
      • Creating Custom Profile Attributes
    • Events
      • Netmera Events
      • Creating Custom Events
      • Event Insight
    • Tagless Data Capture
    • IYS Integration
  • Targeting
    • About Targeting
    • People
    • Tags
    • Segments
      • AI-Based Segments
      • Ready to Use Segments
      • Rule Based Segments
        • Create New Rule Based Segment
      • Connector Segments
      • Segment Details
    • File Transfers
    • Geofence
  • Reports & Analytics
    • Reports
      • Glossary
      • Campaigns
        • Push Reports
        • Email Reports
        • SMS Reports
      • Automated, Transactional & Geofence Push Reports
      • Total Users
      • Installs
      • Event Reports
        • Daily Event Count
        • Hourly Usage
      • KPI's Monthly
      • App Tracking
      • Application Version
      • Audit Logs
      • Export
      • Channel Reachability
    • Analytics
      • Funnel Analysis
        • Create New Funnel
      • Profile
      • Event Insight
      • People Insight
      • Uninstall
      • Opt Out
      • Revenue and Conversion
      • Customer Touch
      • Retention and Cohort
      • Web Analytics
  • Panel Settings
    • Netmera Panel Settings
      • General Settings
      • Test Devices
      • Users
      • Roles and Permissions
      • Button Sets
      • Message Categories
      • Message Labels
      • Landing Pages
      • WebHooks
      • App Tracker
      • Reports Settings
      • Business Units
      • Coupon Code Lists
  • Developer Guide
    • Netmera Developer Guide
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  1. Beginner's Guide to Netmera

Troubleshooting and Support

PreviousDesign GuideNextFAQs

Last updated 1 month ago

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Feel free to explore the resources available in the User Guide. You'll find guides, , contact details, and more to assist you in maintaining uninterrupted operations with Netmera.

At Netmera, we're committed to your success. Our Customer Success and Support teams are dedicated to ensure that your experience with our platform is as smooth as possible. If you encounter any challenges or have questions along the way, don't hesitate to reach out—we're here to support you.

📞 Contact Information

Feel free to contact us via email at or for questions or support or you may also directly contact your customer success managers.

🏢 Visit Us

If you prefer in-person assistance or wish to meet our team, you can find us at:

  • London, UK +44 20 3286 4461

  • İstanbul, Türkiye +90 850 757 83 21

  • Baku, Azerbaycan +994 55 207 79 67

  • Dubai, United Arab Emirates +971 58 573 5294

  • Tashkent, Uzbekistan +998 99 047 4317 /

  • Karachi, Karachi City, Sindh, Pakistan +92 213 3383636

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