# Customer Touch

Customer Touch shows how many messages users received during a selected period.

Use it to understand messaging pressure, compare platforms, and spot overexposed or untouched audiences.

{% @arcade/embed url="<https://app.arcade.software/share/rf4NCBn4XdHetFc4wWZ0>" flowId="rf4NCBn4XdHetFc4wWZ0" %}

### Understand the notification buckets

The screen groups users by how many messages they received.

Common buckets include:

* **Did not receive any**
* **1**
* **2**
* **3**
* and up to **10+**

This helps you see whether users were untouched, lightly contacted, or heavily messaged.

### Set the analysis filters

#### Time period

Choose the period you want to analyze.

Custom ranges are useful when you want to inspect a campaign burst or a release window.

#### Message type

Select the message type you want to focus on, such as push or interactive messaging.

<figure><img src="https://1642824329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FX6uilbEAw42gqsudlclY%2Fuploads%2Fdxlll2XcdlbAkiJSudjM%2Fimage.png?alt=media&#x26;token=1bcf75dd-a2bf-4442-bf9f-e99e6c7b244e" alt=""><figcaption></figcaption></figure>

### Read the dashboard

#### Customers by notification count

This chart shows how many users fall into each notification-count bucket.

Breakdowns include:

* **Total**
* **iOS**
* **Android**

Use this to compare message distribution across platforms.

<figure><img src="https://1642824329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FX6uilbEAw42gqsudlclY%2Fuploads%2FeRgfPnGQzEgMWgNJqB3U%2FScreenshot%202024-07-09%20at%2015.42.15.png?alt=media&#x26;token=8bdc6235-8def-4130-b2fd-812a6f7ca496" alt="" width="375"><figcaption></figcaption></figure>

#### Received push count

The push count view explains the bucket logic more directly:

* **Did not receive any** means the user received no messages in the selected period.
* **1** means exactly one message.
* **2** and higher mean exactly that many messages.
* **10+** groups users who received ten or more messages.

<figure><img src="https://1642824329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FX6uilbEAw42gqsudlclY%2Fuploads%2F0KXT96mBLu268YAf0ccn%2FScreenshot%202024-07-09%20at%2015.42.51.png?alt=media&#x26;token=20899a81-4d07-4cb4-bf75-84a2c03c61dd" alt="" width="375"><figcaption></figcaption></figure>

### Export to Excel

Use **Export** when you want to analyze the result outside the panel.

Exports are useful for:

* deeper analysis,
* internal reporting,
* and preparing audience operations.

### Use exports for retargeting

You can turn exported results into tags for later campaign use.

This helps with:

* targeting users who received too many messages,
* excluding over-contacted audiences,
* or re-engaging users who received none.

For tagging details, see [Tags](https://user.netmera.com/netmera-user-guide/targeting/tags).