> For the complete documentation index, see [llms.txt](https://user.netmera.com/netmera-user-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://user.netmera.com/netmera-user-guide/omnichannel-engagement.md).

# Omnichannel engagement

- [Journey orchestration](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration.md): Create and manage multi-step journeys based on time and user behavior.
- [Journey list and actions](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-list-and-actions.md): Manage drafts, activate journeys, and use row-level actions.
- [Setup](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/setup.md): Configure the basic settings for a journey.
- [Entry rules](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/entry-rules.md): Define when users can enter a journey and when journey messages can be sent.
- [Audience](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/audience.md): Define the audience eligible to enter a journey.
- [Build journey](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/build-journey.md): Build the journey flow by configuring its components and actions.
- [Journey components](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-components.md): Configure the components used to define journey flow, timing, branching, and actions.
- [State](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-components/state.md): Configure timing and user progression within a journey.
- [Branch](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-components/branch.md): Branch users based on conditions and previous interactions.
- [Action](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-components/action.md): Configure actions that run when users reach a step in a journey.
- [Update profile](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-components/action/update-profile.md): Update user profile attributes during a journey.
- [Send mobile push](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-components/action/send-mobile-push.md): Configure and test mobile push notifications in a journey.
- [Send in-app message](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-components/action/send-in-app-message.md): Display a configured widget to users in a journey.
- [Fire event](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-components/action/fire-event.md): Trigger an event and attach attributes during a journey.
- [Send e-mail](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-components/action/send-e-mail.md): Send a personalized email through a journey.
- [Send data push](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-components/action/send-data-push.md): Send a silent push with a custom JSON payload to the mobile SDK.
- [Journey trigger](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-components/action/journey-trigger.md): Enroll users in a compatible target journey.
- [Launch](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/launch.md): Review and launch a completed journey.
- [Journey analytics](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-analytics.md): Review journey performance and analyze user outcomes.
- [Conversions in journey](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/conversions-in-journey.md)
- [Customer journey how-to videos](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/customer-journey-how-to-videos.md)
- [Journey examples](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-examples.md)
- [Time-based engagement journey](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-examples/time-based-engagement-journey.md)
- [Action-based engagement journey](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-examples/action-based-engagement-journey.md)
- [Mobile push](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push.md)
- [Create mobile push](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/create-mobile-push.md): Build, target, schedule, test, and send a mobile push campaign.
- [Setup](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/create-mobile-push/setup.md): Set the campaign name, channel, and estimated reach.
- [What](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/create-mobile-push/what.md): Create mobile push content, behavior, and measurement settings.
- [Advanced iOS settings](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/create-mobile-push/what/advanced-ios-settings.md): This page is about advanced iOS settings for mobile push notifications on page "What".
- [Who](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/create-mobile-push/who.md): Define who should receive your mobile push campaign.
- [When](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/create-mobile-push/when.md): In this step we're going to decide on campaign schedule, packaged delivery and expire time.
- [Go](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/create-mobile-push/go.md): Here comes the final step.
- [Personalized mobile push](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/personalized-mobile-push.md): Personalize push title, body, and subtext with profile attributes.
- [Push A/B testing](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/push-a-b-testing.md): Test two push variants, compare results, and send the winner to the remaining audience.
- [Elements of push notifications](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/elements-of-push-notifications.md)
- [Image & video](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/image-and-video.md)
- [Button sets](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/button-sets.md)
- [Message categories](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/message-categories.md): Label each campaign with a purpose for granular consent enforcement and reporting.
- [Custom sounds](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/custom-sounds.md)
- [Banner, carousel, slider & product discovery](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/banner-carousel-slider-and-product-discovery.md)
- [Web push](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/web-push.md): Send browser notifications to subscribed website visitors.
- [Create web push](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/web-push/create-web-push.md): Create, target, schedule, test, and send a web push campaign.
- [Personalized web push](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/web-push/create-web-push/personalized-web-push.md): Personalize web push title, message, and subtext with profile attributes.
- [Mobile web push for iOS](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/web-push/mobile-web-push-for-ios.md): Enable web push on iOS home screen web apps and target subscribed mobile Safari users.
- [Fancy box](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/web-push/fancy-box.md): Use a branded pre-permission prompt to improve web push opt-ins.
- [SMS](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/sms.md): Send targeted SMS campaigns through Netmera
- [SMS onboarding](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/sms/sms-onboarding.md): Configure SMS delivery and prepare the account for SMS campaigns.
- [Create SMS campaign](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/sms/create-sms-campaign.md): Create, target, schedule, and send an SMS campaign.
- [Email](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/email.md): Create and send email campaigns through Netmera
- [Email onboarding](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/email/email-onboarding.md)
- [Email integrations](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/email/email-onboarding/email-integrations.md): Connect an email provider to Netmera and configure email delivery.
- [Email delivery onboarding](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/email/email-onboarding/email-delivery-onboarding.md): Warm your sending IP and scale email delivery without harming sender reputation.
- [Email unsubscribe page](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/email/email-unsubscribe-page.md)
- [Send email campaign](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/email/send-email-campaign.md): Create, target, schedule, and send an email campaign.
- [Step 1: Setup](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/email/send-email-campaign/step-1-setup.md)
- [Step 2: What](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/email/send-email-campaign/step-2-what.md)
- [Step 3: Who](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/email/send-email-campaign/step-3-who.md): Choose who receives an email campaign and refine the audience with targeting rules.
- [Step 4: When](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/email/send-email-campaign/step-4-when.md)
- [WhatsApp](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/whatsapp.md): Send WhatsApp Business templates and track delivery and reads.
- [WhatsApp integration](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/whatsapp/whatsapp-integration.md)
- [Create WhatsApp message](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/whatsapp/create-whatsapp-message.md)
- [WhatsApp unsubscribe button](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/whatsapp/whatsapp-unsubscribe-button.md)
- [WhatsApp reports](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/whatsapp/whatsapp-reports.md): Track WhatsApp campaign delivery and read performance.
- [Widgets](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets.md): Create and manage no-code widgets for mobile apps and websites.
- [Build a widget](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets/build-a-widget.md): Create, design, and configure widget behavior.
- [Widgets dashboard](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets/build-a-widget/widgets-dashboard.md)
- [Configure widget settings](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets/build-a-widget/configure-widget-settings.md): Configure widget type, placement, overlays, and close behavior.
- [Design widget layout](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets/build-a-widget/design-widget-layout.md): Build the layout, views, and visual structure of a widget.
- [Widget elements reference](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets/build-a-widget/widget-elements-reference.md)
- [Configure widget actions and validation](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets/build-a-widget/configure-widget-actions-and-validation.md): Define click actions, validation rules, and conditional behavior.
- [Spin to Win campaigns](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets/build-a-widget/spin-to-win-campaigns.md): Create a Spin to Win widget, configure rewards, and deliver coupon codes.
- [Target and publish](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets/target-and-publish.md): Set triggers, audiences, eligibility, and launch settings.
- [Publish a mobile widget](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets/target-and-publish/publish-a-mobile-widget.md): Configure, test, and publish an in-app mobile widget.
- [Publish a web widget](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets/target-and-publish/publish-a-web-widget.md): Configure, preview, and launch a widget on your website.
- [Measure performance](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets/measure-performance.md): Understand widget events and analyze campaign results.
- [Analyze widget performance](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets/measure-performance/analyze-widget-performance.md): Measure mobile and web widget impressions, actions, and custom interactions.
- [Track custom widget events](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets/measure-performance/track-custom-widget-events.md): Create, trigger, test, and analyze custom widget events.
- [Feedback button](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/feedback-button.md): Collect user feedback through a configurable web widget.
- [Create feedback button](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/feedback-button/create-feedback-button.md): Create, target, test, and publish a feedback button widget.
- [Live activities](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/live-activities.md)


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