> For the complete documentation index, see [llms.txt](https://user.netmera.com/netmera-user-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://user.netmera.com/netmera-user-guide/omnichannel-engagement.md).

# Omnichannel engagement

- [Journey orchestration](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration.md): Journey orchestration builds multi-step flows that react to time and user behavior, from onboarding to reactivation.
- [Journey list and actions](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-list-and-actions.md): Find draft and live journeys in the Journey List, read their status and choose the next action.
- [Journey setup](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/setup.md): Set up a new journey by naming it, choosing the conversion event, filtering it by event properties and setting how long attribution stays open after exit.
- [Journey Settings](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-settings.md): Control when users enter a journey with sending hours, time-based or action-based entry, event conditions, capping, re-entry and the engagement window.
- [Journey audience](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/audience.md): Decide which users can enter a journey after entry rules are set, either all users or one or more reusable segments, then review the audience.
- [Build journey](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/build-journey.md): Build the journey flow on the canvas, add and edit steps, read the journey status, manage the engagement window and pass custom parameters to messages.
- [Journey components](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-components.md): Choose the right journey component: State components control timing, Branch components route users down different paths and Action components send messages.
- [State components](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-components/state.md): Reference for State components that wait for an action, pause for a period or continue at a set time.
- [Branch components](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-components/branch.md): Reference for Branch components that route users by profile data, message response, test variant or frequency.
- [Action components](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-components/action.md): Reference for Action components that send messages, update profiles, fire events or trigger journeys.
- [Update profile](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-components/action/update-profile.md): Update or remove profile attributes at a journey step with fixed values or values from the journey context.
- [Send mobile push](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-components/action/send-mobile-push.md): Send a mobile push from a journey step with title, message, personalization, click action and rich media, then test it on a device before saving.
- [Send in-app message](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-components/action/send-in-app-message.md): Show an existing widget as an in-app message when users reach a journey step, then preview, test and save the Send In-App Message action.
- [Fire event](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-components/action/fire-event.md): Record an event with attributes at a journey step, using fixed values or values from the journey context.
- [Send e-mail](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-components/action/send-e-mail.md): Send an email template with sender details and personalized fields when users reach a journey step.
- [Send data push](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-components/action/send-data-push.md): Send a silent data push with a custom JSON payload to the mobile SDK at a journey step; no notification is shown and the app decides how to use the data.
- [Journey trigger](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-components/action/journey-trigger.md): Connect journeys with Journey Trigger to build one customer experience from reusable flows.
- [Journey launch](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/launch.md): Launch a journey after a final review of setup, entry rules and audience, then save it as a draft or activate it, with a pre-launch checklist.
- [Journey analytics](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-analytics.md): Journey Analytics shows how users move through a journey, where they drop off and which steps convert.
- [Conversions in journey](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/conversions-in-journey.md): Journey conversions measure success through a selected conversion event and its attribution window.
- [Customer journey how-to videos](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/customer-journey-how-to-videos.md): Video guides for Customer Journeys that onboard new users, re-engage inactive users and upsell ready buyers.
- [Journey examples](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-examples.md): Use end-to-end journey examples as starting points for time-based and action-based flows that combine targeted actions, branches and message steps.
- [Time-based engagement journey](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-examples/time-based-engagement-journey.md): Time-based journey example that sends personalized weekly highlights and follows up on engagement.
- [Action-based engagement journey](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-examples/action-based-engagement-journey.md): Action-based journey example that starts on a screen view and branches on favorites and purchases.
- [Mobile push](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push.md): Mobile push delivers personalized notifications for announcements, promotions, alerts and behavior-based nudges.
- [Create mobile push](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/create-mobile-push.md): Create a mobile push campaign in five steps: set up the campaign, write the content, choose the audience, schedule delivery and test before sending.
- [Push step 1: Setup](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/create-mobile-push/setup.md): Start a mobile push campaign by naming it, choosing the campaign type and push notification type, and checking the estimated reach of the audience.
- [Push step 2: What](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/create-mobile-push/what.md): Write mobile push content with title, message, media and personalization, set the click action and fallback, add a label and track conversions.
- [Advanced iOS settings](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/create-mobile-push/what/advanced-ios-settings.md): Reference for advanced iOS push settings such as relevance score that control presentation and priority.
- [Push step 3: Who](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/create-mobile-push/who.md): Choose a mobile push audience with Send All, Select Users, Advanced or Distribution List and check reach.
- [Push step 4: When](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/create-mobile-push/when.md): Schedule a mobile push to send now, at a set date and hour, in each user's time zone or at the best time, and choose the delivery speed.
- [Push step 5: GO](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/create-mobile-push/go.md): Review the full mobile push campaign summary on the GO step, send a test notification to a device and finalize the campaign before it goes out.
- [Personalized mobile push](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/personalized-mobile-push.md): Personalize mobile push title, message and subtext with user data such as name, cart or loyalty values.
- [Push A/B testing](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/push-a-b-testing.md): Run push A/B tests to compare copy, visuals or calls to action, then send the winner to the rest.
- [Elements of push notifications](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/elements-of-push-notifications.md): Check the size, format and specifications for each push notification element, including the small icon, title, message and media, on Android and iOS.
- [Image & video](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/image-and-video.md): Add images, GIFs and video to push notifications, with supported formats for Android and iOS.
- [Button sets](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/button-sets.md): Add action buttons to push notifications with button sets: create a set in the panel, name each button and assign the click action it triggers.
- [Message categories](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/message-categories.md): Message categories tag each push campaign with a purpose for purpose-based consent and clear intent.
- [Custom sounds](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/custom-sounds.md): Upload a custom notification sound for Android or iOS under Developers > Sounds and select it in push campaigns to make notifications recognizable.
- [Banner, carousel, slider & product discovery](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/mobile-push/banner-carousel-slider-and-product-discovery.md): Send rich push formats on Android and iOS: banner, carousel, slider and product discovery notifications with images, text, product cards and actions.
- [Web push](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/web-push.md): Web push sends targeted browser notifications to bring visitors back, promote offers and share updates.
- [Create web push](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/web-push/create-web-push.md): Create a web push campaign for desktop and mobile browsers: check prerequisites, choose a format, write the message, pick the audience and schedule it.
- [Personalized web push](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/web-push/create-web-push/personalized-web-push.md): Personalize web push title, message and subtext with user data such as name, offers or cart values.
- [Mobile web push for iOS](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/web-push/mobile-web-push-for-ios.md): Mobile web push for iOS reaches iOS 16.4+ users who add the site to the Home Screen and grant permission.
- [Fancy box](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/web-push/fancy-box.md): Fancy Box is a branded pre-permission prompt shown before the browser's web push permission request.
- [SMS](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/sms.md): SMS delivers targeted text messages for promotions, reminders, alerts, one-time passwords and updates.
- [SMS onboarding](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/sms/sms-onboarding.md): Set up the SMS channel by uploading users, sharing SMS provider details with Netmera and optionally connecting İYS in sync or integrator mode.
- [Create SMS campaign](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/sms/create-sms-campaign.md): Create an SMS campaign in five steps, from campaign setup and message content to audience selection, scheduling and delivery speed, then send it.
- [Email](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/email.md): Email delivers newsletters, lifecycle campaigns and transactional messages with consent and compliance built in.
- [Email onboarding](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/email/email-onboarding.md): Get the email channel ready: connect an email provider such as Amazon SES, Setrow or Uzman Posta, then warm up sending volume with delivery onboarding.
- [Email integrations](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/email/email-onboarding/email-integrations.md): Connect Amazon SES, Setrow or Uzman Posta to Netmera: configure DNS, add the integration, enter provider credentials and manage İYS email permissions.
- [Email delivery onboarding](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/email/email-onboarding/email-delivery-onboarding.md): Warm up a new sending IP with email delivery onboarding: start with engaged recipients, then scale volume gradually to protect sender reputation.
- [Email unsubscribe page](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/email/email-unsubscribe-page.md): Add an email unsubscribe page, Netmera-hosted or custom, including category-based opt-out.
- [Send email campaign](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/email/send-email-campaign.md): Send an email campaign in Netmera: choose a mail template, define the audience, schedule delivery, review everything and measure campaign performance.
- [Email step 1: Setup](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/email/send-email-campaign/step-1-setup.md): Start an email campaign in Step 1 by naming it and continuing with the Text notification type; mail templates are selected in the next step.
- [Email step 2: What](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/email/send-email-campaign/step-2-what.md): Configure email content in Step 2 by selecting a mail template created under Settings, then setting the sender, subject and message settings.
- [Email step 3: Who](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/email/send-email-campaign/step-3-who.md): Choose who receives an email campaign in Step 3: send to all eligible subscribers or target users with tags, segments, filters or advanced rules.
- [Email step 4: When](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/email/send-email-campaign/step-4-when.md): Schedule an email campaign in Step 4 to send now or later, choose fast or packaged delivery, then review and confirm everything on the Go step.
- [WhatsApp](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/whatsapp.md): WhatsApp campaigns reach customers with approved templates for personal, high-engagement communication.
- [WhatsApp integration](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/whatsapp/whatsapp-integration.md): Connect WhatsApp to Netmera through Meta Business Manager and review content and template rules.
- [Create WhatsApp message](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/whatsapp/create-whatsapp-message.md): Create a WhatsApp campaign with approved message templates after connecting a Meta Business Account.
- [WhatsApp unsubscribe button](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/whatsapp/whatsapp-unsubscribe-button.md): Add an unsubscribe (opt-out) button to WhatsApp templates so users can unsub in one tap and Netmera updates their consent status automatically.
- [WhatsApp reports](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/whatsapp/whatsapp-reports.md): Validate WhatsApp campaign results across Netmera, Meta and users: check sent, delivered, failed and read counts and investigate delivery failures.
- [Widgets](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets.md): Build no-code widgets for apps and websites, such as pop-ups, announcements, coupon reveals and spin-to-win games, then publish them and measure results.
- [Build a widget](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets/build-a-widget.md): Build a widget from a template, a blank canvas or an existing design, then configure its settings, design the layout and add actions and validation.
- [Widgets dashboard](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets/build-a-widget/widgets-dashboard.md): Find mobile and web widget designs on the widgets dashboard or create one from a template or blank canvas.
- [Configure widget settings](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets/build-a-widget/configure-widget-settings.md): Configure widget-level settings, including name, widget type, placement, mobile overlay, background, dismissal and close button behavior.
- [Design widget layout](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets/build-a-widget/design-widget-layout.md): Design a widget layout in the editor: add and arrange elements, edit their styles, work with multiple views and set element identifiers.
- [Widget elements reference](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets/build-a-widget/widget-elements-reference.md): Look up every widget element by purpose: content and media, forms that collect user information, feedback controls, rewards, gamification and completion.
- [Configure widget actions and validation](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets/build-a-widget/configure-widget-actions-and-validation.md): Configure widget click actions to navigate, collect data, update profiles or fire events, and validate forms.
- [Spin to Win campaigns](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets/build-a-widget/spin-to-win-campaigns.md): Create Spin to Win widgets that award coupon codes, deep links or messages with set probabilities.
- [Target and publish](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets/target-and-publish.md): Publish a widget by channel: use an automated message to set the trigger and audience on mobile, or display rules for timing and placement on the web.
- [Publish a mobile widget](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets/target-and-publish/publish-a-mobile-widget.md): Publish a mobile widget with an automated message: set the trigger, timing and delivery limits, content and audience, then test it on a test device.
- [Publish a web widget](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets/target-and-publish/publish-a-web-widget.md): Publish a web widget with display rules that set triggers, filters, timing, frequency and eligibility limits, then preview it on each target page.
- [Measure performance](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets/measure-performance.md): Measure widget performance with impressions, interactions and campaign outcomes in the channel report, and track extra interactions with custom events.
- [Analyze widget performance](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets/measure-performance/analyze-widget-performance.md): Analyze widget impressions and interactions with standard mobile and web widget events in Event Insight.
- [Track custom widget events](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/widgets/measure-performance/track-custom-widget-events.md): Track widget interactions beyond standard events, such as feedback choices, with custom events.
- [App stories](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/app-stories.md): Build the story area in your app once, then create, update, and rotate every story from Netmera widgets without releasing a new app version.
- [Feedback button](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/feedback-button.md): Feedback Button is a no-code web widget that collects bugs, UX friction and sentiment on key pages.
- [Create feedback button](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/feedback-button/create-feedback-button.md): Create and manage feedback button widgets, including drafts, published and archived widgets.
- [Live activities](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/live-activities.md): Live Activities keep active customer moments visible on the iPhone Lock Screen and Dynamic Island.


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