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Contact Upload

Targeting > Contact File Upload

You can use this dashboard to update existing user information, manage opt-ins and opt-outs, or refresh consent data for any communication channel. Once your list is in place, Netmera automatically tags or groups those users, making them ready for targeting in push, email, SMS, web push, or automation campaigns across your entire engagement strategy.

Dashboard Components

Component
Description

Upload Date

Displays when each file was uploaded.

List Name

Indicates the name of the list associated with each upload.

Rows

Shows how many user records (rows) exist in the uploaded file.

Status

Displays whether the upload is a draft or ready for use.

Source

Indicates where the file was uploaded from.

Actions

Allows you to edit, review, or manage uploaded lists.

Upload Contact List

Contacts can be uploaded to Netmera using a CSV or TXT file. Go to Targeting > Contact Upload, and follow the steps below.

Your file may contain identifiable user data such as:

  • extID (External ID)

  • email

  • phonenumber

  • profileattributes

User Create & Update Logic

If a record already exists in Netmera, the new data will update that user’s profile. If a record is new, it will be added as a new profile. The latest upload always overrides existing data.

File Requirements

  • Format must be CSV or TXT

  • Headers required for matching profile attributes

  • Clean data structure (no empty or duplicate rows)

336B
sampleuploadfile.csv
Open

Understanding Status Options

When uploading a file, you must select a Status that defines the consent type for the users included.

Status
Description
Usage

Subscribed

All users and all channels in the file are opted in.

Use when all records have valid consent.

Unsubscribed

All users all channels in the file are opted out.

Use when removing consent or deactivating users.

IYS Synchronize

Syncs user consent data between Netmera and IYS (İleti Yönetim Sistemi).

File must contain valid IYS fields (see IYS Permission Hub).

Matching Contact Information

After uploading, you’ll be redirected to the Profile Attributes Mapping screen. This step ensures that your file’s columns correctly match Netmera’s internal attributes.

On this screen

  • Each column from your file appears alongside its mapped profile attribute.

  • You can review or change the mapping using the ✏️ Edit icon.

  • Additional attributes like surname, address, or city may appear depending on your file.

  • The total number of imported columns is displayed at the bottom of the page.

Handling Red Fields (Unmatched Attributes)

If any field appears in red, the column header in your file does not match a known profile attribute.

To fix

  1. Click the ✏️ Edit icon next to the red field.

  2. Select the appropriate attribute from the dropdown list.

  3. If the attribute does not exist in the list, it must first be created under Developers > Profile Attributes.

  4. Once created, repeat the upload or re-map the field.

If any custom attribute in your file has not been pre-configured in Netmera’s panel (Developers > Profile Attributes), it must be created before uploading. Otherwise, it will not be imported, and you will receive an error prompt during the upload summary.

Completing the Upload

After verifying all mappings:

  1. Click Save.

  2. Wait for the confirmation that the upload has been processed.

  3. The list will appear in the Contact File Upload Dashboard with its assigned List Name, Tag, and Status.

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