Recall Sent Messages

Recall lets you retract a sent push notification when the content is incorrect or no longer relevant.

Use it to fix mistakes, stop outdated information from spreading, or protect the user experience after a campaign is already sent.

Use Recall when a sent push notification needs to be removed from view after delivery.

When to use Recall

Recall is useful when:

• a notification contains a typo or wrong information,

• the offer or message is no longer valid,

• or the campaign was sent with the wrong content.

Before you start

Make sure you know which campaign you want to retract.

You can access Recall from the recent campaign list.

Recall a campaign

1. Go to Messages > Campaigns > Recent Campaigns.

1. Find the campaign, then click Recall.

1. Confirm the action by clicking Yes.

What happens after recall

Recall helps you act quickly when a sent message should no longer remain visible.

Use it as a corrective action. If needed, create and send a revised campaign after the original one is recalled.

Best practices

• Review the campaign details before confirming recall.

• Prepare the corrected message before retracting a time-sensitive campaign.

• Use clear internal naming so you can find the right campaign quickly.