> For the complete documentation index, see [llms.txt](https://user.netmera.com/netmera-user-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://user.netmera.com/netmera-user-guide/reports-and-analytics/analytics/funnel/troubleshoot-funnel-issues.md).

# Troubleshoot Funnel Issues

Use this page when a funnel does not behave as expected. After following these steps, you will be able to check visibility, validate why a funnel shows no data, reduce slow load times, and verify that report changes are reflected correctly.

### Step 1: Check whether the funnel is visible

If you cannot find a funnel, check its visibility badge on the Funnel Dashboard.

A funnel set to **Only me** is only visible to the user who created it.

If needed, ask the funnel owner to change the visibility.

### Step 2: Check why the funnel shows no data

Review the configuration in this order.

1. Make sure the selected date range includes event data.
2. Make sure the funnel contains at least two steps.
3. Make sure the selected events were triggered during the selected date range.
4. Check whether audience filters or excluded events are narrowing the result too much.

For example, a new funnel can return no data if the selected date range starts before the event collection begins.

### Step 3: Reduce slow report loading

Large accounts and long date ranges can take longer to load.

Narrow the date range first.

This is especially useful when the current range is **6M** or **12M**.

### Step 4: Check why the visualization does not update

Refresh the page and open the funnel again.

The configured settings are preserved after refresh.

If the view still looks outdated, confirm that the funnel was saved after the last change.


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