> For the complete documentation index, see [llms.txt](https://user.netmera.com/netmera-user-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://user.netmera.com/netmera-user-guide/omnichannel-engagement/journey-orchestration/journey-components/action/update-profile.md).

# Update profile

Use **Update Profile** to change or remove profile attributes when a user reaches this journey step. You can update one or more attributes, using fixed values or values from the journey context.

A profile attribute is information stored for one user. Examples include a user status, preferred category, or most recent conversion date. Use this action when later journeys or messages need the updated value.

### Step 1: Add the action

1. In **Journey Builder**, select **Add Step**.
2. Under **Action**, select **Update Profile**.
3. Enter a **Step Name**.

Use a name that describes the result. For example, enter `Mark user as converted`. The name helps you identify this action in the journey flow. Users never see it.

<figure><img src="https://1642824329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FX6uilbEAw42gqsudlclY%2Fuploads%2F4eyrysEBTRXL4zXZRY3f%2FScreenshot%202024-10-02%20at%2014.26.43.png?alt=media&amp;token=75cdf8d6-adf3-4460-a203-c628567cb8b0" alt="Update Profile action in the journey builder" width="298"><figcaption><p>Select <strong>Update Profile</strong> from the Action section.</p></figcaption></figure>

### Step 2: Configure an attribute

1. Select an attribute in **Select Attribute**.
2. Select **Update** or **Delete** in **Action**.
3. For **Update**, select a **Value Type** and enter a **Value**.

Select the attribute before choosing its value. **Update** needs a new value. **Delete** removes the attribute and does not need a value.

**Select Attribute** lists the profile fields available for users. Select the exact field you want later steps, campaigns, or reports to use.

<table><thead><tr><th width="138.12890625">Setting</th><th>Effect</th></tr></thead><tbody><tr><td><strong>Update</strong></td><td>Sets the selected profile attribute to the configured value.</td></tr><tr><td><strong>Delete</strong></td><td>Removes the selected attribute from the user's profile.</td></tr><tr><td><strong>Constant</strong></td><td>Uses the same value for every user.</td></tr><tr><td><strong>Variable</strong></td><td>Uses a value from the journey or user profile.</td></tr></tbody></table>

For example, select **Update**, choose `User Status`, and set a Constant value of `Converted`. Every user reaching this step receives that profile value.

Choose **Constant** when every user should receive the same value. Choose **Variable** when the value differs for each user.

For example, choose **Variable** for `Most Recent Conversion Date` when each user reaches the step on a different date. Choose **Constant** for `User Status` when every user should receive `Converted`.

<figure><img src="https://1642824329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FX6uilbEAw42gqsudlclY%2Fuploads%2Fm7x4D0ODpJY8Wb4NpVHy%2FScreenshot%202024-10-02%20at%2014.21.00.png?alt=media&amp;token=154f98cb-eac4-4dbf-b656-56cf77ffbe7d" alt="Update Profile configuration panel" width="563"><figcaption><p>Configure the profile attribute and value.</p></figcaption></figure>

### Step 3: Add more attributes

Select **Add More** to configure another attribute in the same step. Repeat Step 2 for each attribute.

Use one Update Profile action when the changes should happen together. Use separate actions when you need another journey step between the changes.

For example, update `User Status` to `Converted` and set `Most Recent Conversion Date` from a journey variable. Both changes run when the user reaches this step.

### Step 4: Save the action

Select **Save**.

The configured profile updates apply as users progress through the journey.

For example, a user can complete a purchase, receive `User Status = Converted`, and then enter a later branch based on that updated status.

Review every selected attribute before saving. A later row can update a different field, but it cannot recover a value removed with **Delete**.

{% hint style="info" %}
Use **Fire Event** when you need to record an event. Use **Update Profile** when you need to maintain a user attribute.
{% endhint %}


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