Create feedback button

Use the feedback button dashboard to manage your widget drafts and published widgets.

• Published count shows widgets available to users.

• Draft count shows widgets you haven't published.

• Archived count shows widgets that are no longer active.

Feedback button dashboard

The Published Widgets and Draft Widgets sections show each widget's feedback name, widget name, creation date, publish date, and publisher.

Step 1: Feedback widget design

Choose a template or start with a blank widget.

1. Select Choose from Existing Widget Templates to use a pre-designed layout.

   

   Widget template selection
2. Select Blank Widget to create your own layout.

   

   Blank widget design

Learn how to Design widget layout.

Step 2: Feedback button appearance

Configure the button's text position, background color, text color, font, font size, and font weight.

Preview the feedback button

To test the button, select Web or Mobile at the bottom of the preview page.

Configure how the Feedback Button looks and fits into your website or application.

Setting	Description
Text Feedback Position	Defines where the feedback button text is displayed.
Background Color	Sets the background color of the button.
Text Color	Sets the color of the button text.
Font Type	Selects the font used for the button text.
Font Size	Defines the text size in pixels.
Font Weight	Controls how bold the button text appears.

Feedback button appearance settings

Step 3: Targeting

Set the conditions that determine who sees the feedback button.

Select a target type based on time on site, source URL, browser, device type, operating system, cookies, screen width, location, segment, or tag. Review Targeting Summary to confirm your criteria.

Feedback button targeting settings

Step 4: Rules

Set the trigger and timing rules for the feedback button.

Trigger types

Choose a trigger that matches the user behavior you want to capture:

Trigger Type	Description
Scroll Trigger	Display the Feedback Button after the user scrolls beyond a specified percentage of the page, such as 50% or 75%.
Click Selector Trigger	Display the Feedback Button when the user clicks a specific page element. Identify the element using its CSS selector, class, or ID.
Page View Trigger	Display the Feedback Button when the user visits a specific page or set of pages.
Exit Intent Trigger	Display the Feedback Button when the system detects that the user is about to leave the page.
Widget Shown Trigger	Display the Feedback Button after another selected widget has been shown to the user. This can be used to create sequential widget experiences.
Netmera Event Trigger	Display the Feedback Button when a specified Netmera event occurs. Configure the event name, attributes, operators, and values that determine when the trigger is activated.

Scroll trigger settings

Click selector trigger settings

Page view trigger settings

Exit intent trigger settings

Widget shown trigger settings

Netmera event trigger settings

Configure display timing

Define when the Feedback Button starts appearing after its conditions are met.

• Show instantly — Displays the Feedback Button immediately.

• Show Later — Delays the appearance of the Feedback Button.

• Show (seconds later) — Specifies how many seconds to wait before displaying the button.

• Hide (seconds later) — Specifies how many seconds the button remains visible before it disappears.

• Show Priority — Determines the display order when multiple widgets have similar trigger conditions.

Schedule the Feedback Button

Use Schedule to define when the Feedback Button is active.

• Start Date — Defines when the Feedback Button becomes active.

• End Date — Defines when the Feedback Button stops being active.

• Fire based on client's timezone — Uses the user's device timezone when determining the widget's behavior.

Review Rules Summary to confirm the configured trigger, timing, priority, and schedule.

Feedback button rules settings

Step 5: Summary

The Summary step provides an overview of the configuration before the Feedback Button goes live.

Review the following sections:

• Preview on Your Site — Preview how the Feedback Button will appear.

• Users Will Be Targeted Based on Criteria Below — Review the configured audience conditions.

• Feedback Button Will Be Triggered Based on Criteria Below — Review the configured trigger conditions.

• Set When Your Personalization Should Start Appearing to Users — Review the display timing and schedule.

Feedback button summary

Preview the feedback button

To test the button, select Web or Mobile at the bottom of the preview page.

Select Save as Draft to save your work without publishing it.

Save or publish the feedback button