Daily processing summary mail

Use the daily processing summary to review files processed through FTP and supported panel upload flows. The email shows which files succeeded, which failed, and the error details needed to investigate failed processing.

Step 1: Confirm access to summary emails

Only users with the FTP Report role receive summary emails.

To assign the role:

1. Go to Settings → Users.

2. Open the required user and select Edit User.

3. In Roles, add FTP Report.

4. Save the user.

Ask an administrator to complete these steps if you cannot edit users.

Assign the FTP Report role to receive processing summaries.

Step 2: Know when summaries are sent

Netmera sends a processing summary email twice each day:

• 09:00 (UTC+3)

• 18:00 (UTC+3)

No summary email is sent when no files were processed during that reporting period.

Step 3: Review the processing results

Each summary includes:

Item	What it shows
Total number of processed files	Number of files processed during the reporting period.
Successfully processed files	Files completed without a reported processing error.
Failed files	Files that could not be processed.
Error codes and descriptions	Details to help investigate each failed file.

Review failed filenames and their error descriptions. Correct the source file or its configuration, then upload a new file with a unique filename.

Step 4: Identify covered upload flows

The summary covers the following panel upload flows. It also reports files processed through FTP.

Targeting > File Transfers

• Distribution Lists

• Tag Uploads

• User Uploads

• Profile Uploads

• Email Uploads

• SMS Uploads

• Promotion Value Uploads

• Geofence Uploads

• WhatsApp User Uploads

Dedicated upload pages under Targeting

• Contact Upload

• Blacklist Upload

• Whitelist Upload

FTP file processing

The same summary includes files uploaded to Netmera through FTP, including profile-attribute imports. Review the filename and status to confirm that Netmera processed each uploaded file.

Step 5: Review an example summary

Use the example below to locate processed files, failed files, and their error details in the summary email.

Step 6: Understand the summary email

The summary email provides an overview of the files processed during the reporting period and separates the results into successful and failed files.

Summary

At the top of the email, the summary section shows the application, reporting date, and processing totals.

• Application — The Netmera application where the files were processed.

• Date — The date covered by the summary.

• Total Files Processed — The total number of files processed during the reporting period.

• Successful — The number of files processed successfully.

• Failed — The number of files that could not be processed successfully.

For example, if the summary shows 7 total files, 5 successful, and 2 failed, Netmera processed seven files during the reporting period, five of which were successful and two of which require review.

Review the daily processing summary email.

Failed Files

The Failed Files section lists each file that could not be processed successfully.

For each failed file, the email shows:

• File Name — The name of the processed file.

• Completion Time — The date and time when Netmera completed processing the file.

• Error Code — The code associated with the processing failure.

• Error Message — A description of the error to help identify the cause of the failure.

Use the error code and message to investigate the failed file and determine what needs to be corrected before uploading it again.

Review successful and failed files in the summary.

Successful Files

The Successful Files section lists the files that were processed successfully.

For each successful file, the email shows:

• File Name — The name of the processed file.

• Completion Time — The date and time when Netmera completed processing the file.

Use this section to confirm that the files you expected to process were completed successfully.

Use error codes and descriptions to investigate failed files.

Tip: Start with the Total Files Processed count, then review the Successful and Failed counts. For failed files, use the Error Code and Error Message to identify the issue before uploading a corrected file.