> For the complete documentation index, see [llms.txt](https://user.netmera.com/netmera-user-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://user.netmera.com/netmera-user-guide/beginners-guide/troubleshooting-and-support.md).

# Troubleshooting and Support

### Email

* General inquiries: **<info@netmera.com>**
* Technical support: **<support@netmera.com>**
* You may also directly contact your assigned **Customer Success Manager** or **Onboarding Manager**.

### Offices

<table><thead><tr><th width="196.78997802734375">Location</th><th width="222.419677734375">Phone</th><th>Email</th></tr></thead><tbody><tr><td><strong>London, UK</strong></td><td>+44 20 3286 4461</td><td>info@netmera.com</td></tr><tr><td><strong>İstanbul, Türkiye</strong></td><td>+90 850 757 83 21</td><td>info@netmera.com</td></tr><tr><td><strong>Baku, Azerbaijan</strong></td><td>+994 55 207 79 67</td><td>info@netmera.comkripton.az</td></tr><tr><td><strong>Dubai, UAE</strong></td><td>+971 58 573 5294</td><td>info@netmera.com</td></tr><tr><td><strong>Tashkent, Uzbekistan</strong></td><td>+998 99 047 4317</td><td>info@netmera.com / netmera.uz</td></tr><tr><td><strong>Karachi, Pakistan</strong></td><td>+92 213 3383636</td><td>info@netmera.com</td></tr></tbody></table>


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