Network FAQs

Do I need to whitelist any domains or IPs to use Netmera?

Not necessarily. Whitelisting is only required in environments with strict firewall, proxy, or outbound traffic restrictions. If your infrastructure has open or permissive network policies, no action is needed.

What services require whitelisting?

Whitelisting may be needed to support the following:

• API communication

• Push notification delivery

• CDN content delivery

• Other Netmera-related inbound and outbound connections

Where can I find the current list of domains and IP ranges to whitelist?

Since IP addresses and service endpoints may change over time, the most up-to-date whitelist information should be requested directly from Netmera. Contact your Netmera representative or support team to obtain the current list.

How do I know if whitelisting is causing an issue in my environment?

If your organization enforces strict network controls and Netmera services are not functioning as expected such as push notifications not being delivered, API calls failing, or content not loading -a missing whitelist entry is a likely cause. Reach out to Netmera support with your network configuration details for assistance.